Our top priority is to make sure that you’re 100% satisfied with your order. If you are not for any reason, please let us know. You may send back your order within 14 days of receipt, and we will issue a full refund once we receive the order in its original condition. Shipping costs are non-refundable.
Even we have no power over USPS delivery once the order is shipped, I completely understand greeting cards are time-sensitive items. If your order got delayed that you missed your deadline, I would be happy to offer a replacement of your choice within 10 business days from the shipping date, or/and refunds after 10 business days.
Damaged Or Wrong Orders:
If your order gets lost or damaged in transit, or if the wrong item was shipped to you by accident, we will send a replacement free of charge using the original shipping method. No return of the wrong items needed.
If you do not receive your order but the USPS tracking claims delivered, we can help you file claims with USPS, request lost mail search, and apply for insurance if appliable. We will send a complimentary replacement but kindly ask that you cover the additional shipping cost.